Your Rights and Responsibilities
As staffing providers, Sasa Care’s staff acknowledges the partnership they share with their clients. Valuing this partnership, we strive to cultivate an environment of mutual trust and respect. Therefore, the following client rights and responsibilities reflect our dedication to this collaborative relationship.
What We Require and Why
At Sasa Care, we are committed to providing you with the highest quality service. To achieve this, we may need to ask you a series of detailed questions, some of which may seem personal. This information is crucial in tailoring our support to meet your specific needs effectively. Your cooperation and openness in providing us with this information greatly assist us in delivering the best possible care and support.
Protecting Your Privacy
All employees of Sasa Care are bound by legal and ethical obligations to maintain the confidentiality and security of your personal and sensitive information. At times, it may be necessary to share this information with other employees directly involved in providing your services to ensure you receive optimal care. Access to your information is restricted to authorised employees only.
Statement on Abuse and Neglect
Sasa Care is dedicated to upholding the fundamental right of every individual to live without fear of abuse, neglect, or exploitation. We prioritise our duty of care to safeguard our clients from any form of harm while accessing our services.
Complaints and Feedback
We deeply appreciate your feedback, whether it be compliments, complaints, ideas, or suggestions. Your input helps us improve our services and better meet your needs. To submit feedback or a complaint, please complete the online form linked below. Rest assured, we will respond promptly to address your concerns and incorporate your suggestions into our ongoing efforts to enhance our services.
Securing Your Data
We understand the importance of keeping your information safe and secure, which is why we have implemented a range of measures to protect your data. In this section, we will outline our approach to securing your information, including our policies and practices for ensuring the confidentiality, integrity, and availability of your data. We are committed to maintaining the highest standards of information security to ensure that your information protected at all times.